Terms and Conditions

These terms and conditions govern the use of our online shop and the business relationship between NORVA and our customers.

1. General
Status of the General Terms and Conditions: 07.07.2026

1.1.
These General Terms and Conditions ("GTC") apply to orders, sales and deliveries of products ("Products") offered and sold in this webshop ("Webshop") via the website www.drinknorva.com.

1.2.
The contract language is German.

2. Scope

2.1.
These GTC apply if the buyer is a consumer within the meaning of § 1 KSchG (Consumer Protection Act) ("Customer").

3. Changes to the GTC

3.1.
The provider reserves the right to change these GTC. For the sale of products, the GTC valid at the time of purchase shall apply.

4. Customer Account

4.1.
To order products, the customer can create a customer account in the webshop. The creation of the customer account requires the customer to provide certain information.

An order is also possible without a customer account.

5. Order, Order Confirmation, Shipping Confirmation

5.1.
The ordering process takes place in the following steps:

• Selection of the desired goods
• Placing the goods in the shopping cart
• Entering personal data
• Selection of the payment method and delivery method
• Reviewing and, if necessary, correcting the order
• Binding submission of the order by clicking on "Order with obligation to pay"

5.2.
The products and prices displayed in the webshop constitute an invitation to the customer to submit a binding offer for the purchase of the products to the provider ("Order"). By clicking the button with the text "Order with obligation to pay" or any other equivalent wording, the binding order is transmitted to the provider. Illustrations and drawings of the goods are only approximate values, unless they have been expressly stated as a fixed value for the product. The customer accepts minor and objectively justified changes.

5.3.
The provider will immediately send the customer a confirmation to the e-mail address provided by him that the order has been received by the provider ("Order Confirmation"). This order confirmation does not constitute acceptance of the customer's order, but merely confirms the receipt of the order by the provider.

5.4
Acceptance takes place at different times and in different forms depending on the chosen payment method:

• by sending an order confirmation by e-mail, whereby the time of receipt of the order confirmation by the customer is decisive.
• by shipping the ordered goods to the customer, whereby a transmitted shipping confirmation is to be understood as an order confirmation. If no separate shipping confirmation is sent to the customer, the receipt of the goods by the customer is decisive.
• by sending a payment request.

5.5.
The customer must ensure that all information provided by him within the framework of an order, in particular the data necessary for shipping, is accurate, correct and up-to-date. The customer must immediately inform the provider of any changes to this information.

5.6.
After the conclusion of the contract, the provider will send the customer an electronic invoice. The customer agrees to receive an electronic invoice.

6. Payment Methods

6.1.
All stated prices are in Euro including VAT, but excluding shipping costs, unless otherwise stated. The shipping costs will be displayed to the customer before placing the order.

6.2.
Payment in the webshop can be made via the following payment methods: credit card, Apple Pay, PayPal, Google Pay.

6.3.
The shipping costs depend on the order and are shown by the provider before the order and in the order confirmation.

7. Delivery

7.1.
The customer has access to the shipping methods specified by the provider in the webshop.

7.2.
The delivery dates stated by the provider depend on the information provided by the commissioned shipping service provider. The duration for the delivery of the products to the customer is, unless a different delivery date is specified for the respective products, a maximum of 30 days from the conclusion of the contract.

7.3.
If the non-observance of the delivery date is due to force majeure, labor disputes or other events beyond the control of the provider, the delivery date shall be extended appropriately for the duration of the hindrance. The provider will inform the customer of the beginning and end of such circumstances as soon as possible, without the customer being able to derive claims from the omission of the notification.

7.4.
If the customer defaults on acceptance of the products, the warranty period for the provider's service shall commence.

8. Retention of Title

8.1.
The provider retains ownership of the products until full payment of the purchase price and ancillary costs (in particular shipping costs) by the customer.

9. Default of the Provider

9.1.
If the provider defaults on its performance, the customer must first request the provider to provide the service within a reasonable grace period of two weeks. If the provider does not provide the service within this period, the customer may withdraw from the contract or continue to demand performance.

10. Warranty

10.1.
NORVA provides warranty within the framework of legal provisions. For complaints, please contact info@drinknorva.com.

10.2.
The provider may demand that the customer, if feasible for him, sends the defective products to the provider, whereby the provider shall bear the risk of sending and the costs of return shipping. The customer is requested to complain about delivered goods with obvious transport damage to the delivery service and to inform the provider about it. If the customer fails to do so, this has no effect on his warranty claims.

11. Liability and Damages

11.1.
The provider's liability for damages caused by slight negligence, with the exception of personal injuries and main contractual obligations, is excluded. Liability is also excluded for pure financial losses, loss of profit, damages to third parties, indirect damages and consequential damages. Liability-limiting or -excluding provisions of this point 11 do not apply if and to the extent that the provider is guilty of gross negligence or intent.

12. General Provisions

12.1.
Unless Austrian law already applies due to the orientation of this webshop towards Austria, the applicability of Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods, is exclusively agreed.

12.2.
For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

12.3.
The customer may only offset claims against the provider's claims if the claims are legally related to the claims, have been recognized or have been legally established.

12.4.
The customer is obliged to inform the provider of changes to his address. If the customer does not inform of a change of address, a declaration sent by the provider to the last known address shall nevertheless be deemed to have been received by him.